Max. 1 year of work experience in ISP is preferred.
Preferred Education
IT/Engineering
Location
Nepalgunj Branch
Apply Before
2023-04-23
Job Description
Responsible for round the clock monitoring of the network infrastructure
Detect and respond to alarms, open tickets, assist with troubleshooting as required
Resolve the issue by utilizing documented processes and run books
Escalate/Assign tickets to appropriate Level 2/3 engineers as appropriate
Contribute to a daily activity report and support troubleshooting activities as required
Ensure ticket handover during shift changes in accordance to operations guidelines
Working on WAN link issue isolation
Job Specification
Bachelor in computer engineering or computer related field.
Max. 1 year of work experience in ISP is preferred.
Technical understanding of internetworking technologies.
Knowledge on MPLS technology is preferred.
Strong written/verbal communication skills
Ability to work in a tight schedule.
Flexible attitude towards work.
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