Work location: Office location: https://goo.gl/maps/JHEyERsiLFExew749 
Working hours: 9.30 to 5.30 PM (during training period) [Shift time: 7 AM to 3PM or 3PM to 11PM]
Salary Range: NPR. 20,000 – 30,000 [CTC] + lunch (when in office)

The position will see individual work primarily for the brand Babal.Host – interacting and helping solve customer issues via the ticketing system. The position will see you take up a shift and help groom L1 Support staff while also assist them in queries or request where they’re stuck. 

• Respond to advanced queries received via support ticket including debugging specific website error encountered by the user to suggest actions in relation to it (proficiency in at least one of the programming languages)
• Advanced knowledge of cPanel, domain name and hosting structure and how things work
• Good knowledge on programming language – PHP (Alternatives: Python, Node.js)
• Ability to handle incoming phone calls to communicate clearly with the user
• Ability to create video tutorial for specific topic with the use of screen recorder
• Assist with live chat requests on brand website as required (ensuring response time is within 30 seconds between messages on average after training period)
• Ability to perform all actions that L1 support could if called upon
   

• Minimum of Bachelors’ degree in IT [Preference: Masters’]
• Desire to work/stay in Nepal
• Good communication skills with fast typing speed
• At least 1 year experience in Information Technology field