Supports end to end deskside needs of the users, coordinating with teams across departments to coordinate and resolves issues. Coordinating with technology partners to escalate and resolve hardware issues.
Need to work on deskside support and make sure tickets are appropriately closed within the specified timeframe and SLA.
Active involvement in deskside projects to ensure project completions as per the deadlines and as per the guidelines set.
Deployment of systems, management of system and software inventory and ensuring adequate inventory is maintained for upcoming business needs. Supports quarterly and monthly asset audits in collaboration with the finance and the administration team.
Responsible for deskside security measures like patching, antivirus updates, password changes etc.
Adhere to and develop documentation standards.
Available as needed for escalation of critical support incidents, monitor and complete tickets in assigned queues.
Provide after-hours on-call support and participate in after-hours maintenance.
Provide feedback and recommendations regarding service delivery improvements.
Assist in policy, security, and compliance documentation efforts.
Solution Leads, responsible for delivering new products, features/functionality, and remediating defects for DMNL's Software as a Service (SaaS) solutions.
At least 2 years ofexperience in related field (System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus)
A good exposure in Continuous Delivery concepts such as Version Control, Continuous Integration, Testing (smoke, sanity, regression), Automation, and Orchestration
Expert level understanding and hands-on experience using Continuous Deployment and Continuous Integration CI/CD tools and practices (Jenkins, Git, Artifactory, etc).
Strong experience with IaC deployment tools and languages (Terraform, Ansible, Puppet, etc).
Understanding of micro-services and distributed application architecture.
Experience with automated testing tools and techniques.
Excellent communication, interpersonal and organizational skills.
Strong desire to continually update, enhance and validate development skills with hands-on approach.
Dish Media Network
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