Payment Collection:

• Contact customers to collect outstanding payments within the agreed payment terms.
• Follow up on overdue accounts and negotiate payment arrangements to facilitate timely payment.
• Resolve any disputes or issues related to payments in coordination with the sales and customer service teams.
• Document all collection activities and maintain accurate records of payment status. 

Customer Relationship Management:

• Build and maintain strong relationships with customers to facilitate smooth payment processes.
• Address customer inquiries and concerns related to payments promptly and professionally.
• Provide outstanding customer service while ensuring adherence to payment policies and procedures.

Accounts Receivable Management:

• Monitor accounts receivable aging and identify overdue accounts that require immediate attention.
• Analyze customer payment trends and patterns to identify potential risks and take appropriate actions.
• Coordinate with the finance team to reconcile customer accounts and ensure accuracy of billing and payment records.
• Prepare periodic reports on accounts receivable status, including collection performance, aging analysis, and cash flow projections.

Collaboration and Communication:

• Collaborate closely with the sales team to obtain necessary information regarding customer accounts, invoices, and payment terms.
• Liaise with internal stakeholders, such as the finance and customer service teams, to resolve customer payment-related issues effectively.
• Communicate and coordinate with external parties, such as collection agencies or legal advisors, when necessary.

Process Improvement:

• Continuously evaluate and enhance the payment collection process to improve efficiency and reduce outstanding balances.
• Provide recommendations for system enhancements or process changes to streamline collections and improve cash flow.

• Bachelor's degree in business administration, marketing, or a related field (or equivalent experience).
• Proven experience in post-sales/customer support roles, with at least 2 years in a supervisory or team lead position.
• Excellent leadership and team management skills.
• Strong customer focus and commitment to delivering exceptional service.
• Excellent communication and interpersonal skills.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Proficiency in using customer support software and systems.
• Strong problem-solving and decision-making abilities.
• Ability to work well under pressure and in a fast-paced environment.
• Strong organizational and time management skills.