Social Media Representative
3568 views | Apply Before: 2024-07-31
Job Summary
No. of Vacancy
Job Type
Full Time
Offered Salary
(Maximum) NPR 25000 Monthly
Career Level
Mid Level
1 year of related experience
Preferred Education
Bachelor's degree running
Dhumbarahi, Kathmandu
Apply Before
Job Description
  • Engage with our online community, responding to comments, messages, and customer inquiries in a timely and professional manner. Handle Queries and complaints that may relate to the product, or order processing & delivery process. 
  • Collect, compile, pack, and dispatch orders. Help the team with the order fulfillment when needed.
  • Create, curate, and manage engaging content (including text, images, videos, and other media) across all social media platforms, ensuring content is on-brand and visually appealing.
  • Work closely with cross-functional teams, including marketing, sales, customer service, and product development, to ensure cohesive brand messaging.
  • Stay updated with social media trends and best practices, and share knowledge with the team to continuously improve our social media efforts.
  • Stock keeping, and updating inventories of all online platforms.
  • Partner with warehouse personnel regarding changes to shipping time and inventory cycle counts.
  • Coordinate with the customer on repair and other complaints, escalate the issue to the internal department, and ensure timely follow-up to ensure customer experience.
  • Follow up on potential clients and suggest improvement areas as per customer feedback and self-analysis. Involve in various customer experience surveys and projects.
  • Assist at the physical showroom when there’s less volume of inquiries and online orders.
Job Specification

Job Specifications:

  • Calm-tempered, well-spoken, and respectful towards the diverse team members and customers. 
  • Must be fluent in English and Nepali language and should have good writing skills (proper grammar and spelling).
  • Must have social media knowledge (good in Instagram, Facebook, Tiktok).
  • Strong time management skill and customer service skills.
  • Candidates with a scooter and a valid license will be preferred.
  • Must understand and follow COVID-19 safety precautions. (Fully vaccinated candidates will be preferred.)
  • Must have a passion for fashion, the outdoors, and traveling.
  • Must understand and respect the work responsibilities of all team members and ensure that the work of other teammates isn’t hindered.
  • Ability to learn, understand and always follow Standard Operating Procedures, guidelines & rules.

What We Offer

  • A working environment in a start-up setting, and the unique opportunity to learn from industry experts in retail, e-commerce, digital marketing, and the content production sector. Growth opportunity where you can climb up the hierarchy.
  • Hands-on experience in leading a team and growing a business
  • Rigorous training and exposure in team management, leadership, online marketing, e-commerce operations, decision-making
  • Benefit package: Employee Discount Voucher for self & family, Accidental Insurance, Medical Insurance. 

Aroan came from an obsession over the years to find light, comfortable, weatherproof, quality outdoor clothing designed and produced in Nepal also suited for the urban environments. Unsatisfied with all the available options, we started Aroan.

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