Key Responsibilities:

• Manage end-to-end outbound ticketing (international flights) including booking, rebooking, cancellations, and refunds
• Handle reservations using GDS systems such as Amadeus, Galileo, or Sabre
• Provide accurate fare quotations, itinerary planning, and travel solutions to clients
• Coordinate with airlines, vendors, and tour operators for best deals and confirmations
• Ensure compliance with airline policies, visa requirements, and travel regulations
• Assist in designing outbound tour packages and customized itineraries
• Handle corporate and individual client bookings efficiently
• Monitor ticketing deadlines, queues, and schedule changes
• Resolve customer issues, including last-minute changes and travel disruptions
• Train and guide junior ticketing staff
• Maintain proper documentation and records of bookings and transactions

Requirements & Qualifications:

• Bachelor’s degree in Travel & Tourism, Business, or related field
• Minimum 4–7 years of experience in airline ticketing (preferably outbound/international)
• Strong hands-on experience with GDS systems (Amadeus, Galileo, or Sabre)
• Knowledge of international fare rules, routing, and ticketing procedures
• Familiarity with visa processes and travel documentation
• Excellent communication and customer service skills
• Strong problem-solving and multitasking abilities
• Ability to work under pressure and handle urgent bookings

Preferred Skills:

• IATA certification is an advantage
• Experience in outbound tour packaging
• Knowledge of corporate travel handling
• Leadership and team management skills

Key Competencies:

• Attention to detail
• Time management
• Client relationship management
• Negotiation skills
• Decision-making ability