Retail Customer Service Representative
1766 views | Apply Before: 2023-04-29
Job Summary
No. of Vacancy
Job Type
Full Time
Offered Salary
(Maximum) NPR 18000 Monthly
Career Level
Top Level
6 months relevant experience in a similar role.
Preferred Education
Bachelor Running or Completed
Sukedhara, Mandikatar
Apply Before
Job Description

Academic Qualification: Bachelor Running or Completed
Minimum experience: 6 months relevant experience in a similar role.
Gender: Male or Female
Work location: Sukedhara, Mandikatar
Working hours: 8 hours a day, 6 days a week
Salary Range: NRs. 18,000 (Raise after 3 months based on performance)

  • Must own a two-wheeler.
  • Provide excellent customer service to online and in-store customers.
  • Maintain a positive, empathetic, and professional attitude toward customers.
  • Reviewing orders before and after delivery to ensure that orders are correct and complete, the charges are correct, and the customer is satisfied.
  • Respond promptly to all phone, email, online inquiries, and live chats.
  • Acknowledge and resolve customer complaints.
  • Engaging with customers on social media to answer their questions and help solve problems.
  • Help the team with order fulfillment when needed.
  • Partner with warehouse personnel regarding changes to shipping time and inventory cycle counts.
Job Specification
  • Manage and keep the stock room organized.
  • Pack shelves neatly and create an attractive display in-store.
  • Quality checks new products as and when required.
  • Must be good at handling cash/online transactions.
  • Handle customer complaints and coordinate with the quality control team.
  • Follow up on potential clients.
  • Collect, compile, pack and dispatch orders.
  • Stock keeping, updating inventories & fulfilling orders of other online platforms.
  • Must have passion in fashion, outdoors and travelling. 

Aroan came from an obsession over the years to find light, comfortable, weatherproof, quality outdoor clothing designed and produced in Nepal also suited for the urban environments. Unsatisfied with all the available options, we started Aroan.

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