• Handle guest reservations efficiently via phone, email, and online platforms.
• Respond to customer inquiries and concerns through phone calls, emails and social media platforms ensuring timely and professional responses. 
• Maintain and update the reservation system accurately, ensuring that bookings are entered correctly and reservations are confirmed.
• Process special requests, modifications, and cancellations while ensuring the highest level of service and satisfaction.
• Provide recommendations for special packages, promotions, and seasonal offers to enhance guest experiences.
• Assist guests with specific requests and resolve any booking-related issues promptly and professionally.
• Communicate effectively with various departments regarding booking changes, guest preferences, and VIP guests.

Qualifications:

• Bachelor's degree in Business Administration, Hospitality Management, Marketing, or a related field.
• Proven experience in a customer-facing role, preferably in the hospitality industry.
• Previous experience with reservation systems is a plus.
• Strong communication skills, both written and verbal.
• Excellent organizational and multitasking abilities.
• Ability to work in a fast-paced environment with a focus on attention to detail.
• Strong problem-solving skills and a proactive approach to resolving guest concerns.
• Proficiency in MS Office Suite and reservation software.
• A positive attitude, team-oriented, and enthusiastic about providing exceptional customer service.

Benefits:

• Competitive salary.
• Lunch expenses and other allowances is provided by the office.
• Opportunities of professional development and career advancement.