Your Core Responsibilities
1. Build and Systemize People Operations

• Develop and implement people systems for hiring, attendance, leave, payroll, and performance (integrated into ERP system)
• Maintain accurate employee data, contracts, and compliance documentation.
• Design workflows and SOPs for recurring HR processes across departments.

2. Lead Recruitment & Onboarding

• Build strong hiring pipelines for both delivery riders and office-based roles.
• Run structured, fair, and efficient interview and selection processes.
• Design onboarding journeys that make every new hire feel welcomed and productive fast.

3. Strengthen Performance & Incentives

• Collaborate with department heads to define KPIs and OKRs.
• Develop incentive structures that reward excellence among riders and staff.
• Introduce quarterly performance review systems and coaching check-ins.

4. Drive Culture & Engagement

• Foster Pick & Drop’s values — Care, Trust, Accountability, and Responsiveness across all teams.
• Organize monthly team interactions, recognition events, and engagement surveys.
• Help create a workplace where everyone feels ownership and pride in their work.

5. Enable Leadership & Learning

• Support managers in conducting effective 1:1s and feedback conversations.
• Identify skill gaps and design short, practical training or learning sessions.
• Help nurture emerging leaders within the organization.

6. Implement People Analytics & Reporting

• Build dashboards and reports for key metrics — hiring funnel, retention, attendance, and payout accuracy.
• Use data to identify challenges early and propose actionable solutions.
• Present insights to leadership on how people operations drive business outcomes.
   

You’ll Excel in This Role If You

• Have 3–5 years of experience in HR, People Operations, or Operations (experience in logistics, retail, or startups preferred).
• Understand how to manage both office and field workforce dynamics.
• Are hands-on, data-driven, and enjoy optimizing systems and workflows.
• Possess strong empathy, communication, and problem-solving skills.
• Believe HR should enable people to do their best work — not just enforce rules.