L1 Field support
3437 views | Apply Before: 2025-06-28
Job Summary
No. of Vacancy
1
Job Type
Full Time
Offered Salary
(Maximum) NPR 22000 Monthly
Gender
Any
Career Level
Entry Level
Category
N/A
Experience
6 months of working experience
Preferred Education
Completion of Bachelor
Location
Butwal Branch
Apply Before
2025-06-28
Job Description
  • Identify and escalate priority issues per Client specifications
  • Develop diagnostic skills with solution in mind
  • Initiate field support to diagnose initial offsite problem (Form  design / Standard Test Report) in mentoring capacity
  • Update  task as action taken to troubleshoot with common title and clear language as per clientele
  • Receive handed over task by other shift and handle with prioritizing solutions
  • Actively participate in the training (Tech and non tech) to develop the learning
  • Other Office duties (technical) Assigned by senior authority
Job Specification
  • Follow up the task assigned
  • Task escalation to concerned department if required
  • Create Task based on every customer’s query through email/sms with proper problem title
  • Coordination between the intra and inter- department /IPTV team
Technology, Information and Internet

Specializes in providing comprehensive field operation managed services in Nepal’s ISP/telecom/electrical/optical fiber/IT sectors.

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