The Junior Call Support Assistant will manage incoming and outgoing calls, assist customers with inquiries, and ensure smooth communication flow between clients and departments.

Key Responsibilities

• Handle inbound and outbound calls professionally in both English and Nepali.
• Record and update call logs and client details accurately.
• Provide information or redirect queries to the concerned department.
• Support the communication team in maintaining call quality and response standards.
• Maintain a positive and courteous tone in all interactions.

Required Skills & Experience

• Clear and confident voice with excellent communication in English and Nepali.
• Prior experience in call handling or customer service preferred.
• Two-wheeler and valid license preferred.
• Punctual, polite, and able to manage time effectively