IT Support Engineer
4583 views | Apply Before: 2024-02-29
Job Summary
No. of Vacancy
Job Type
Full Time
Offered Salary
Career Level
Mid Level
5+ years of Windows and Mac desktop and software deployments
Preferred Education
Bachelor in IT/Engineering
Bishalnagar, Kathmandu
Apply Before
Job Description
  • Onboard and implement new employee equipment over the phone, remotely, and in-person across function.
  • First line of support for the organization for both day-to-day and maintenance IT support.
  • Administer image and software deployments using ManageEngine, JAMF, InTune, etc.
  • Provide access to applications following security policies.
  • Providing technical support to end users on basic hardware issues.
  • Help maintain desktop images, including creation, updates, update process and change management.
  • Manage and audit inventory of all hardware.
  • Install, configure, and maintain the Microsoft and Apple endpoint platforms
  • Track all work using a ticketing system and maintain predefined SLAs.
  • Audit/Triage tickets that need escalation.
  • Assist with managing/coordinating outages and team communications.
  • Assist in internal IT and end user documentation and training resources
  • Suggesting and implementing process improvements around the IT HelpDesk
  • Checking in, wiping, sorting, and redeploying equipment as it comes into our headquarters
  • Asset management project and maintenance - Working with our Manager, IT to develop a scalable asset management system. Implementing that system for our 500+
  • devices currently distributed to users.
  • Maintain and support physical office spaces including Conference Rooms and A/V hardware
  • Provide technical A/V support for virtual and on-site events when needed
Job Specification
  • 5+ years of Windows and Mac desktop and software deployments.
  • Associate degree in computer science or a related field.
  • Computer repair and assembly.
  • Basic understanding of networking, Wi-Fi, Office 365, Jira
  • Knowledge of Active Directory.
Facet Technology Pvt. Ltd

We’re a dedicated team of software and IT professionals, who provide the cutting-edge technical solutions to the client.

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