Working Time: Night Shift 

Salary Range: $10000 to $15000 annum

Working: Remote

• First Point of Contact: Serve as the initial contact for all IT support inquiries, ensuring a responsive and customer-focused experience.
• Comprehensive IT Support: Provide thorough support for all IT-related issues, including troubleshooting hardware, software, and network problems. Escalate complex issues as necessary.
• Audit and Compliance: Conduct regular hardware and software audits to ensure compliance with the latest standards and security protocols.
• Security Implementation: Assist in the deployment and updating of IT security measures, playing a key role in safeguarding our digital assets.
• Account Management: Efficiently manage user accounts and access controls, ensuring secure and authorized access to systems and data.
• IT Asset Management: Oversee the inventory of IT assets, ensuring accurate tracking and maintenance of hardware and software resources.
• Documentation and Knowledge Base: Document problem resolutions and contribute to the development and maintenance of an updated IT knowledge base, fostering a culture of knowledge sharing and continuous learning.

Qualifications

• Minimum of 5 years of experience in IT support, demonstrating a strong foundation in technical problem-solving and user assistance.
• Hands-on experience with various Identity and Access Management (IAM) Tools such as Okta
• Hands-on experience with Endpoint Security Software like CrowdStrike
• Hands-on experience with Mobile Device Management tools like JumpCloud, JAMF, Intune
• Proficient in managing both Windows and Mac environments.
• Strong knowledge of computer systems, networks, and various software applications.
• Knowledge of email deliverability tools and protocols (SPF, DKIM).
• Familiarity with IT security principles and practices.
• Excellent problem-solving skills and ability to handle multiple tasks simultaneously.
• Strong communication and interpersonal skills, with an emphasis on customer service.

Benefits

• Competitive pay and shares which provide huge upside wealth potential as we disrupt the insurance industry with technology

Location

• Our team is fully remote and we’re open to hiring anywhere. Our customers are in the US and we require your working hours to fully overlap with PST timezone.