The Housekeeping Public Area Supervisor at a 5-star hotel is responsible for ensuring the cleanliness, maintenance, and aesthetic appeal of all public areas within the hotel. They oversee a team of housekeeping staff, providing guidance, training, and support to maintain high standards of cleanliness and guest satisfaction. The Housekeeping Public Area Supervisor collaborates with other hotel departments to ensure a seamless guest experience and adherence to the hotel's service and quality standards.

Key Responsibilities:

Supervision and Team Management:

• Oversee a team of housekeeping staff assigned to public areas, including lobbies, corridors, elevators, restrooms, and other guest-accessible areas.
• Assign and prioritize tasks, ensuring efficient coverage and timely completion of cleaning duties.
• Train and mentor staff members, providing guidance on cleaning techniques, equipment usage, and safety procedures.
• Conduct regular performance evaluations, providing feedback and recognizing outstanding performance.
• Ensure adequate staffing levels and assist with scheduling to meet operational needs.

Quality Control and Standards:

• Maintain high standards of cleanliness and visual appeal in all public areas, ensuring they are consistently well-maintained and presentable.
• Conduct regular inspections of public areas, identifying areas for improvement and implementing corrective actions.
• Monitor and enforce compliance with established cleaning procedures, safety guidelines, and brand standards.
• Coordinate with the housekeeping management team to develop and update standard operating procedures for public area cleaning and maintenance.

Inventory and Supplies Management:

• Monitor and manage inventory levels of cleaning supplies, equipment, and guest amenities for public areas.
• Coordinate with the purchasing department to ensure timely procurement of necessary supplies within budgetary constraints.
• Conduct regular inventory checks, identifying any discrepancies and reporting them to the appropriate department.
• Optimize resource allocation and usage to minimize waste and control costs.

Collaboration and Communication:

• Liaise with other hotel departments, such as front desk, maintenance, and guest services, to ensure seamless coordination and guest satisfaction.
• Communicate with the front desk regarding guest requests or concerns related to public areas, ensuring timely resolution.
• Coordinate with the maintenance team to report and resolve any issues or repairs required in public areas.
• Collaborate with the housekeeping management team to address training needs, process improvements, and quality enhancement initiatives.

Health and Safety Compliance:

• Ensure compliance with health, safety, and sanitation regulations in all public areas.
• Promote safe work practices among the housekeeping team, providing training on proper handling of cleaning chemicals and equipment.
• Conduct regular inspections to identify potential hazards or safety risks and take appropriate actions to mitigate them.
• Maintain up-to-date knowledge of health and safety guidelines and industry best practices.

• Previous 2+ experience in a supervisory role in housekeeping, preferably in a 5-star hotel or luxury hospitality setting.
• Thorough understanding of housekeeping operations, including cleaning techniques, equipment usage, and quality control.
• Strong leadership and team management skills, with the ability to motivate and develop a diverse team.
• Excellent attention to detail and a commitment to maintaining high cleanliness and quality standards.
• Effective communication and interpersonal skills to collaborate with team members, guests, and other hotel departments.
• Knowledge of health and safety regulations and the ability to enforce compliance.
• Strong organizational and time management abilities to prioritize tasks and meet deadlines.
• Proficiency in using housekeeping management systems and software.
• Flexibility to work shifts, including weekends and holidays, as required.