Enterprise Technician
5227 views | Apply Before: 2024-03-31
Job Summary
No. of Vacancy
1
Job Type
Full Time
Offered Salary
Negotiable
Gender
Any
Career Level
Mid Level
Category
N/A
Experience
2 to 5 years of experience installing and troubleshooting
Preferred Education
High-school diploma or college degree
Location
Bhaisepati, Lalitpur
Apply Before
2024-03-31
Job Description
  • Deliver and install the equipment’s based on survey and solution team design/ report.
  • Serve existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
  • Keeps personal equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs.
  • Promote positive customer experience by promptly examining complaints and identifying solutions, suggesting improved methodologies, and recommending system enhancements.
  • Set up routers, Access points, CCTV, NVR, Cabling, E-attendance, Door lock and home networks to enable customer access to the Internet.
  • Maintain assigned tools and equipment in good operating condition by following instructions, troubleshooting malfunctions, maintaining supply levels, performing regular maintenance, and scheduling needed repairs. 
  • Maintain rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
  • Test circuits and connections to ensure customer satisfaction.
  • Respond to and resolve inquiries regarding service quality or system requirements.
Job Specification
  • 2 to 5 years of experience installing and troubleshooting high-speed Internet access. 
  • Experience as a lineman with skills of electronics troubleshooting would be an added advantage.
  • High-school diploma or college degree in related field.
  • Knowledge of techniques and standards for fiber-optic and Ethernet cabling is must.
  • Ability to handle pressure, good communication and analytical skill.
  • Skilled at nurturing client relationships.
  • Committed to preserving client and business confidentiality.
  • Proficient in using MS- Office package.
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