Enterprise Technical Support
4680 views | Apply Before: 2024-10-31
Job Summary
No. of Vacancy
1
Job Type
Full Time
Offered Salary
Negotiable
Gender
Any
Career Level
Mid Level
Category
N/A
Experience
Fesher’s can apply, ISP experience is an added advantage.
Preferred Education
Plus 2 or Diploma in IT preferred.
Location
Dhalkebar Branch
Apply Before
2024-10-31
Job Description
  • Responsible for providing field support to enterprise customers.
  • Detect and respond to alarms, open tickets, and assist with troubleshooting as required.
  • Take appropriate action including site visits to resolve the issue within the given time frame.
  • Escalate/Assign tickets to appropriate Level 2/3 engineers as appropriate.
  • Should be able to troubleshoot issues related to Routers, switches, and Wi-Fi access points.
  • Should be able to do structured cabling and install network equipment and IPTV.
  • Contribute to a daily activity report and support troubleshooting activities as required.
Job Specification
  • Plus 2 or Diploma in IT preferred.
  • Fresher’s can apply, ISP experience is an added advantage.
  • Technical understanding of internet and network technologies.
  • Strong written/verbal communication skills.
  • Ability to work in a tight schedule and shifts. 
  • Two-wheeler with driving license is compulsory.
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