Client Relationship Manager
452 views | Apply Before: 2022-10-18
Job Summary
No. of Vacancy
1
Job Type
Full Time
Offered Salary
Negotiable
Gender
Male
Career Level
Senior Level
Category
N/A
Experience
2-3 years of experience
Preferred Education
Bachelor Degree
Location
Kupondol, Lalitpur
Apply Before
2022-10-18
Job Description

We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.

In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.

Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities

  • Build relationships with key employees among customers
  • Create plans to address clients’ business needs
  • Advise clients on creating profitable processes
  • Schedule regular meetings with customers to ensure they are satisfied
  • Act as point of contact for complaints and escalate issues as appropriate
  • Help sales team up-sell or cross-sell services and products
  • Ensure both the company and clients adhere to contract terms
  • Study competition to find new ways to retain customers
  • Set sales and revenue targets and work diligently to meet them
  • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
Job Specification

Requirements and skills

  • Proven experience as a Client Relations Manager or Relationship Manager
  • Proven track record of meeting and exceeding targets
  • Background in customer service; industry knowledge is a plus
  • Experience tracking relevant KPIs (e.g. customer satisfaction)
  • Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team
  • Bachelor in Business Administration, Marketing or a related field
Rewa Soft Pvt. Ltd.

Rewa Soft Pvt. Ltd. is a software company that specializes in web and mobile application design and development. From business brochure websites, E-commerce solutions, to complex web and mobile application that helps in businesses' operations management and acceleration, they provide assistance from Conceptualization (Finalizing Scope of Work, Wireframes, Logo Design, Fonts finalization, Prototype Design) to Development and Deployment.

Located in Buddhisagar Marg, 44600, Kathmandu, Nepal, Rewa Soft has helped businesses and entrepreneurs from around the world with its Exceeding Excellence services since its establishment in 2013. The company is registered at Office of the Company Registrar, Government of Nepal, Kathmandu with the registration number 124102170/071.

Rewa Soft ensures that its staffs are timely well-trained and updated with the latest trends. In addition, we provide enough opportunities for their exposure on a national and international level. This has enabled them to work parallel with international developers and companies in latest project management techniques. 

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