Location: Nepalgunj, Dang, Pokhara, Kathmandu
- Responsible for round the clock monitoring of the network infrastructure
- Detect and respond to alarms, open tickets, assist with troubleshooting as required
- Resolve the issue by utilizing documented processes and run books
- Escalate/Assign tickets to appropriate Level 2/3 engineers as appropriate
- Contribute to a daily activity report and support troubleshooting activities as required
- Ensure ticket handover during shift changes in accordance to operations guidelines
- Installation and configuration of Enterprise Customers and provide
- Working on WAN link issue isolation