Assistant Supervisor- ISP Service
3732 views | Apply Before: 2024-02-29
Job Summary
No. of Vacancy
1
Job Type
Full Time
Offered Salary
Negotiable
Gender
Any
Career Level
Mid Level
Category
N/A
Experience
At least 1-year experience in ISP.
Preferred Education
Bachelor's degree
Location
Bhaisepati, Lalitpur
Apply Before
2024-02-29
Job Description
  • Develop and maintain diagnostic and troubleshooting mechanisms to escalate issues according to a structured protocol.
  • Establish and maintain good relationships with internal team, sales network and service partner in daily operation.
  • Create and maintain a robust monitoring and reporting system to evaluate defined KPIs.
  • Coordination for issue resolution on defined SLA with various departments.
  • Lead, motivate, and train the team to reach set goals and objectives.
  • Responsible for overall performance on site.
  • Attend the meetings and training sessions on a regular basis.
  • Oversee the smooth operation and guide team members.
  • Perform other duties as assigned.
Job Specification
  • Bachelor's degree in management, communication or a related field.
  • At least 1-year experience in ISP.
  • Proven experience in aftersales and customer support.
  • Proficient in using Microsoft Office application.
  • Ability to work in complex environment.
  • Strong analytical and reporting skills.
  • Good at multitasking and must have a pleasant personality.
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