Application Support Assistant
1035 views | Apply Before: 2022-10-11
Job Summary
No. of Vacancy
1
Job Type
Full Time
Offered Salary
Negotiable
Gender
Any
Career Level
Mid Level
Category
N/A
Experience
At least 0-1 year is preferred.
Preferred Education
Bachelor Degree
Location
Bhaisepati, Lalitpur
Apply Before
2022-10-11
Job Description
  • Monitor, operate and troubleshoot the different functions of core billing system and other software.
  • Dealer/ Sub dealer/ service franchise/ Technician/ vendor CARE/OSS support.
  • Support and configuration of issue related with mobile app and website.
  • Monitor and maintain regular log sheet of various problems related to customer support regarding service and provide appropriate solution.
  • Coordinate with customer support supervisor/team leads and troubleshoot the problems regarding the service.
  • Testing various modules of software before implementation on system.
  • End user software implementation 
  • Testing and QA of various schemes and in-house application before deployment on production environment.
  • Preparation of work relevant documents needed for the designing of the tasks.
  • Conducting tests and troubleshoot on all system related issues.
  • Identification of the technical problems on core system and solve them at earliest possible way.
  • Deep understanding of software testing and implementation flow.
  • scheduling assigned responsibilities and ensure its successful completion on the stipulated timeframe
     
Job Specification
  • Bachelor degree on computer science or information technology or closely related field.
  • Experience at least 0-1 year is preferred.
  • Excellent communication, interpersonal and organizational skill.
  • Strong analytical, reporting and documentation skill.
  • Good at multitasking and undertaking responsibilities. 
  • Able to handover the assigned task on time. 
     
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