Roles and responsibilities:

• Client service - monitor and respond to phone requests, email, or chat about technical cases for new and existing customers.
• Technical troubleshooting - handle technical support cases to ensure issues are recorded, tracked, and resolved, and follow-ups are done promptly.
• Implementation of ERP Software.
• Make Sure the Client uses all the features and assure understand modules
• Ensure Customer Satisfaction
• Keeping the client's information on software confidential
• Provide training to clients online or on site as per requirement
• Follows up on and takes responsibility for unresolved issues or escalations
• Field visit as a part of support and client’s requirements
• Assigned client and tasks to juniors
• Follow up the task assigned
• Involve in documentation and active resolution process based on such requests
• Receive handed over task by other shift and handle with prioritizing solutions
• Take feedback from client at certain interval of time

Education

• Bachelor’s degree in BBS,BBA,or related field
• Must have knowledge in accounting field

Experience

• Freshers can apply who have accounting skills .
• Min. 1-2 years in relevant field for mid-level