Accounting Support Executive
5444 views | Apply Before: 2025-07-26
Job Summary
No. of Vacancy
1
Job Type
Full Time
Offered Salary
NPR 25000 - 30000 Monthly
Gender
Any
Career Level
Mid Level
Category
N/A
Experience
2 years of related experience
Preferred Education
Bachelor's degree
Location
Shankhamul Marga, Kathmandu
Apply Before
2025-07-26
Job Description
  • Client service - monitor and respond to phone requests, email, or chat about technical cases for new and existing customers.
  • Technical troubleshooting - handle technical support cases to ensure issues are recorded, tracked, and resolved, and follow-ups are done promptly.
  • Implementation of ERP Software.
  • Make Sure the Client uses all the features and assure understand modules
  • Ensure Customer Satisfaction
  • Keeping the client's information on software confidential
  • Provide training to clients online or on site as per requirement
  • Follows up on and takes responsibility for unresolved issues or escalations
  • Field visit as a part of support and client’s requirements
  • Assigned client and tasks to juniors
Job Specification
  • Follow up the task assigned
  • Involve in documentation and active resolution process based on such requests
  • Receive handed over task by other shift and handle with prioritizing solutions
  • Take feedback from client at certain interval of time
Software Company

Innovative, efficient and optimized innovations to pioneer cutting-edge solutions customized to adapt the needs of the client. We thrive to bring world-class technological reforms to existing processes to ensure efficiency at optimum costs.

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