• Respond to customer queries in a timely and accurate way, via call and other communication medium.
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives    
   

• Bachelor’s Degree in relevant field
• 0-6 months of experience in Customer Support.
• Competencies and Soft skills
• Sound IT knowledge.
• Excellent analytical and problem-solving skills.
• Exceptional communication skills.
• A patient and compassionate disposition.
• Detail-oriented.

𝗡𝗼𝘁𝗲 : Female Candidates are highly encouraged to apply.