Customer Support Assistant
1285 views | Apply Before: 2022-05-25
Job Summary
No. of Vacancy
1
Job Type
Full Time
Offered Salary
Negotiable
Gender
Any
Career Level
Entry Level
Category
N/A
Experience
No Prior Experience Required. However, Experience will be added advantage and given preferences.
Preferred Education
Bachelors in Management
Location
Kathmandu
Apply Before
2022-05-25
Job Description
RESPONSIBILITIES

• Increase Domestic Remit Transaction’s

• Information bridging to agents/customer about new offers/campaigns

• Escalate Agent enrollment

• Increase agent acquisition

• Agent Retention

• Maintain Agent Relationship"

• Call and Pay of international and Domestic Transaction

• Properly handle grievances 

Job Specification

REQUIREMENTS

• Bachelor’s Degree

• No prior experience required; however, experience will add advantage and given preference

 

Technical Skills:

- Proficient in MS office

- Good communication skills

- Fluency in Nepali, Hindi, English language is a must.

- High level of attention to detail

 

Behavioral Skills:

- Must have learning attitude and problem-solving nature

F1Soft International Pvt. Ltd.

F1Soft Group is an ecosystem of digital products and services that facilitates Nepali consumers’ access to financial services and enables their inclusion in the formal digital economy, in simple, affordable and secure ways.

We are a diversified Digital Financial Services (DFS) holding company with over 16 years of operating experience across various iterations. We have invested over a decade innovating DFS products and services and are proud to have developed Nepal’s first ever Online Payment Gateway and Digital Wallet. We are the pioneers in mobile banking and a trusted technology partner to over 50 Nepali banks and financial institutions.


Today, we are a team of 900+ young professionals with expertise in technology and management spread across 11 verticals but with a common core in digital finance. Our people are skilled engineers, innovators and creative disruptors, all working towards a shared vision to serve every Nepali citizen every single day.

FOR SECURE PAYMENT
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