Customer Care Manager
1130 views | Apply Before: 2022-10-23
Job Summary
No. of Vacancy
1
Job Type
Full Time
Offered Salary
Negotiable
Gender
Any
Career Level
Senior Level
Category
N/A
Experience
5 years of related experience
Preferred Education
Bachelor Degree
Location
New Baneshwor, Kathmandu
Apply Before
2022-10-23
Job Description
- Provide day-to-day leadership to ensure a high performance, customer service-oriented work environment that support achieving the Department’s and the organization's mission, objectives and values
- Prioritize, assign, evaluate and supervise the work of all Customer Service Representatives
- Provide coaching and guidance for performance improvement and development; directs and oversee the training of new representatives
- Plan and implement work programs and customer service activities: modify departmental procedures and processes; create quality assurance tools to ensure completion, quality, and timeliness
- Assume difficult and specialized customer relation situations, involving upset and dissatisfied customers and requiring sensitivity and sound judgment; take action to resolve complaints where appropriate, receive and respond to correspondence and telephone calls, provide information and handling issues, requests and complaints
Job Specification
- Attend and participate in professional group meetings; stay abreast of new trends and innovations in utility billing and customer service; direct and participate in the incorporation of new developments into program areas, as appropriate
- Assist and participate in the development and administration of the Customer Service annual budget
Alfa Beta Institute Pvt. Ltd.
Alfa Beta has gloriously completed 29 years in the field of International Education Consulting and is proudly representing more than 300 institutions from over 18 countries.
FOR SECURE PAYMENT
FOR EMPLOYER