Client Servicing Representative:
Job Summary
Job Description
Key Job Responsibilities
Sales
• Identify sales opportunities and achieve monthly quota.
• Receive in-bound calls and conduct out-bound calling to secure new customers or provide new services to existing customers
• Present potential offers to new and existing customers, lead negotiations, coordinate decision-making process, and overcome objections to closure.
• Establish, develop and maintain relationships with current customers and prospective customers.
• Analyze, research, resolve, refer and follow up on customer needs regarding services and billing in a prompt and professional manner.
• Make follow-up calls to ascertain customer satisfaction, answer questions or concerns, and obtain referrals and/or sales leads.
• Communicate independently, effectively, clearly and professionally with customers, employees, supervisors and managers to establish and maintain considerate and cooperative relationships.
• Handle customers’ requests by phone, online chat, e-mail, and other channels.
• Provide management with information regarding trends related to customer needs, problems, interests and competitive activities.
General Support/Service
• Contact and interface with customers regarding support, troubleshooting and problem resolution.
• Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process.
• Assist with customer issues, orders, errors, account questions, billing, cancellations, and other queries.
• Document all activities with customers per defined process and procedures (you can present your own ideas as well.)
Job Specification
Job Qualifications
• Bachelor’s Degree or equivalent experience.
• 1-2 years customer service or sales experience, within audio-visual or related service industry preferred.
• Demonstrated ability to work in a fast paced, high-volume environment while being able to think creatively and effectively solve problems.
• Basic MS Office Knowledge.
• High degree of commitment to service excellence.
• Experience working within a team environment to over-deliver on desired results
• Strong written and oral communication skills needed to effectively solicit business via phone
• Excellent organizational skills and the ability to manage multiple projects
Competencies
• Sales Proficiency
• Initiative
• Exceeds Customer Expectations
• Concern for Quality
• Influence
• Negotiation
• Results Orientation
• Relationship Management
• Interpersonal Organization
• Punctual
XL Radio Service
XL Light & Sound or XL, is a well-established & respected light and sound reinforcement/rental company. We have been in the business since 1982, & our commitment to quality, consistent performance & high levels of client satisfaction have ensured our growth over such a short span of time.
Where most companies in our industry simply draw the line at Professional Audio (PA) equipment hire, we have the best technical knowledge & experience at most major venues. We have some of the finest sound and lighting engineers & technicians on board, who ensure that our expertise & experience is readily available for you - our in-house engineering staff backed by a team of over 18+ talented & experienced people.
It is our vast experience in handling some of the most challenging events, that have led us to becoming one of the leading sound and lighting rental companies in Nepal, providing hire, sales & installation services in the pro audio and lighting sector.
We have always been guided by the principles of perfection, & our philosophy is based on the belief that the 'ears and eyes of the customer' are the best judge of the quality of production.
Building a better TEAM- TeamXL
After 25+ long years of experience and hard work, we are finally in a position to take this significant step in the process of us moving to build a better team-TEAM XL and to focus on how best to continue to deliver ‘Excellency in Events’. Under TeamXL, we believe in offering our products and services for however and whenever our customers want to meet.
